Refund & Return Policy

Refunds and Returns Policy for BlockTheBlue.net

Effective Date: November 11, 2024

At Block The Blue, we want you to be completely satisfied with your purchase of our blue light blocking glasses. This Refunds and Returns Policy outlines the conditions, timeframes, and process for returning products and requesting refunds. We aim to make the process simple and fair for both our customers and our business.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • Return Window: You must initiate your return within 30 days of receiving your order.
  • Product Condition: The item must be in its original condition, unworn, undamaged, and with all original packaging and tags intact.
  • Proof of Purchase: A valid proof of purchase, such as an order confirmation email or receipt, is required for all returns.

2. Non-Returnable Items

Certain items may not be eligible for return, including:

  • Gift Cards
  • Items purchased on final sale or marked as non-returnable at the time of sale
  • Products showing signs of wear, misuse, or alteration

If a return is requested for an item that does not meet the eligibility criteria, we reserve the right to deny the return.

3. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Customer Support: Email us at [email protected] with the subject line “Return Request – Order #[Your Order Number].” Include your order number, the item(s) you wish to return, and the reason for the return.
  2. Receive Return Authorization: Our support team will review your request within 2 business days and provide you with a return authorization (RA) number and instructions on how to return the item.
  3. Ship the Item: Securely package the item and send it to the address provided with your RA number. Please note that returns without an RA number may not be accepted.

4. Return Shipping Costs

  • Customer Responsibility: You are responsible for the shipping costs associated with returning an item unless the return is due to an error on our part (e.g., incorrect item shipped or product defect).
  • Original Shipping Fees: Original shipping fees paid at the time of purchase are non-refundable.
  • Tracking and Insurance: We recommend using a trackable and insured shipping service, as we are not liable for items lost or damaged in return transit.

5. Refunds Process

Once we receive and inspect your returned item, we will notify you of the refund approval status via email. If approved, refunds will be processed as follows:

  • Method of Refund: Refunds will be issued to the original payment method used at checkout.
  • Refund Timeframe: Please allow 5–7 business days for the refund to appear on your payment statement. Processing times may vary depending on your financial institution.
  • Deductions: Any original shipping fees or return shipping fees (if applicable) will be deducted from your refund amount.

6. Exchanges

If you wish to exchange an item, please follow the same process as initiating a return. You can place a new order for the desired item after your return has been processed and refunded. Due to stock availability, we cannot guarantee that exchanges for specific items or sizes will be available.

7. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately at [email protected] with photos and details of the issue. We will assess the claim and, if approved, will provide instructions for returning the item. In such cases, we will cover the cost of return shipping and offer a replacement or full refund as appropriate.

8. Contact Information

If you have any questions about our Refunds and Returns Policy or need assistance with a return, please contact our Customer Support team:

  • Email: [email protected]
  • Address: Block The Blue, 4 Laurel Grove, Farnham, GU10 4UA, United Kingdom

9. Policy Changes

We may update our Refunds and Returns Policy periodically. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed of our current practices.

Thank you for choosing Block The Blue. We appreciate your business and are committed to ensuring a smooth and transparent return process.